Effective Date: June 1, 2025
Contact: support@enzo.co.in
At Enzo, customer satisfaction is our priority. This Refund Policy outlines when and how refunds are processed for orders placed through our app.
Refunds may be issued under the following circumstances:
The item was damaged, defective, or expired at the time of delivery
The wrong product was delivered
The order was canceled before dispatch
The order was not delivered due to service issues
Prepaid orders canceled by Enzo or the user (before dispatch)
The following items are not eligible for refunds, unless found defective or not delivered:
Perishable goods: Fresh fruits, vegetables, ice cubes, slab ice, dry ice, crushed ice
Opened or used products
Items requested for refund after 24 hours of delivery
For prepaid orders (e.g. UPI, card payments): Refunds will be processed back to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders: If a refund is applicable, we will contact you to arrange a refund via bank transfer, UPI, or store credit.
To request a refund, please follow these steps:
Go to the Orders section in the Enzo app
Select the relevant order
Tap "Report an Issue" or contact us directly with:
Order ID
Reason for refund
Supporting images (if applicable)
📧 Email: support@enzo.co.in
Refund requests must be made within 24 hours of delivery.
In some cases (e.g. only part of the order is damaged or missing), a partial refund or store credit may be issued based on the situation.
We reserve the right to deny a refund if the claim is found to be invalid, fraudulent, or outside our policy terms. Refund approvals are subject to internal verification and product type.
If you have questions or concerns about your refund, please reach out to our support team at support@enzo.co.in. We’re here to help.
